Pre Sale Questions
Q: "Do you offer free shipping?"
Yes, we offer free shipping on orders over US$80.
Q: "Are taxes and customs duties included?"
Yes. We offer Delivered Duty Paid (DDP) shipping to many destinations (including the United States and Europe), meaning duties and taxes are covered and you won’t be charged extra on delivery.
Q: "Do you have active discount codes or promotions?"
Follow our Instagram to receive a 15% OFF coupon.
Q: "Can you help me convert my glasses prescription to contact lenses?"
Sure, just send us your prescription and we’ll convert it for you. Alternatively, you can visit our Prescription Converter page to do it yourself.
Q: “Can I order contact lenses without an eye exam?”
We highly recommend that first-time users check with their optometrist to determine if contact lenses are suitable for them. Your eye care professional should be able to give you expert advice and guidance on the proper handling and usage of cosmetic lenses.
You should visit your optometrist for an eye exam at least once every two years to be completely up-to-date on the health condition of your eyes.
After Sale Questions
Q: “Where can I find my order number?”
Please go to My Account and log in with your email. We also support Gmail and Facebook login. Once logged in, you can view your order history.
Q: "I received the wrong item or something is missing—what now?"
Please contact us within 48 hours of delivery with your order number and clear photos of the package/items. We’ll verify and arrange a replacement or solution.
Q: The product arrived damaged—can you help?
Yes. Message us with your order number and clear photos of the damaged item and packaging. We’ll review and support you with the next steps.